Transaction Capital’s Risk Services division is a technology-led, data analytics driven provider of customer management and capital solutions, enabling our clients to effectively manage their customers through their consumer credit lifecycle. 

TCRS’ diversified business model reduces concentration risk and supports performance in different market conditions. TCRS is diversified by business activity across collection, transactional and value-added services.

Within its most significant business activity, collection services, TCRS acts as both a principal in acquiring and then collecting on non-performing loan portfolios, and as an agent on an outsourced contingency or fee-for-service (FFS) basis.

With its business activities diversified further across various consumer related sectors, clients and geographies, TCRS’ business model is defensive.

    • Headline earnings ▲ 17% to R273 million
    • Total income ▲ 21% to R2 009 million
    • Purchased book debts ▲ 54% to R1 374 million
    • Estimated remaining collections (120 months) ▲ 60% to R3.0 billion
    • Cost-to-income ratio improved (excluding the effect of acquisitions) to 76.8% from 77.3%
    • 3 322 employees


– Books purchased for R662 million in South Africa
– Books purchased for R23 million  in Australia
– 82 Clients in South Africa
– 45 Clients in Australia


Societal relevance

Transaction Capital Risk Services’ (TCRS) activities broadly contribute to the efficiency and effectiveness of the South African and Australian credit systems. This includes the acquisition of distressed book debts, which assists clients to strengthen their balance sheets by accelerating cash flow and removing NPLs, thus improving their ability to continue providing debt finance to the consumer market.

TCRS also assists clients to lend responsibly, to identify which consumers to lend to, and to then collect successfully. This supports the affordability of credit by mitigating unnecessary pricing for risk.

In collections, the primary focus is on rehabilitating indebted consumers by helping them understand the importance of repaying their debts as a legal obligation, and structuring payments in a manner they can afford. This enables indebted consumers to remain active in the credit system.

Through Transaction Capital Business Solutions, SMEs that may not otherwise have access to credit gain access to working capital finance.

Our Vision 2021

We will focus on the following five strategic themes:

  • Develop, engage and reward our people to engender a high performance culture.
  • Widen and deepen our industry solutions to entrench and grow our leading market position.
  • Pioneer innovative and bespoke capital solutions to deliver superior risk adjusted returns.
  • Target strategic acquisitions to leverage and enhance our capabilities and expand internationally.
  • Leverage technology, data and analytics in our sizable, scalable platform to drive profitable growth.